Pipe & Ember Mechanical ("Pipe & Ember," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable Canadian privacy requirements.
1. Who We Are
Pipe & Ember Mechanical
Website: pipeandember.ca
Email: info@pipeandember.ca
Phone: 825-413-9418
Pipe & Ember Mechanical is an Alberta-based plumbing, heating and gasfitting service company serving residential and commercial customers.
2. Personal Information We Collect
Depending on the nature of your interaction with us, we may collect personal information including:
- Your name
- Telephone number
- Email address
- Service or property address
- Billing and payment information
- Information about the plumbing, heating, gasfitting or mechanical services you request
- Information you provide when requesting a quote or booking an appointment
- Communications between you and Pipe & Ember Mechanical
- Information submitted through website forms
- Information provided through Facebook/Meta lead forms or advertisements
- Information relating to your service history
- Website usage information, including IP address, browser information, device information and pages visited
- Other information reasonably necessary to provide our services or operate our business
We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Call or email us
- Visit our website
- Request a quote
- Book a service appointment
- Complete an online form
- Submit a Facebook or Meta lead form
- Respond to one of our advertisements
- Communicate with us through social media
- Purchase services from us
- Request information about our services
We may also receive information from service providers that assist us with advertising, scheduling, customer relationship management, payment processing, website hosting, communications, analytics and other business operations.
4. Why We Collect Personal Information
We may collect and use personal information for reasonable business purposes, including to:
- Respond to inquiries
- Schedule and provide plumbing, heating and gasfitting services
- Prepare estimates and quotations
- Communicate with customers
- Process payments
- Maintain service and customer records
- Provide warranties and follow-up service
- Improve our services and customer experience
- Operate and maintain our website
- Manage appointments and customer communications
- Conduct legitimate business administration
- Protect our business against fraud, misuse or unauthorized activity
- Comply with applicable legal, regulatory and accounting requirements
- Advertise and market our services where permitted by law
5. Facebook, Meta and Online Advertising
Pipe & Ember Mechanical may advertise through Facebook, Instagram and other Meta advertising services. When you interact with one of our advertisements, you may choose to provide information such as your name, telephone number, email address, property information or service requirements.
Information submitted through a Meta lead form may be provided to Pipe & Ember Mechanical for the purpose for which it was submitted, such as responding to your inquiry, contacting you, scheduling an appointment or providing a quotation.
Meta may independently collect and process information in accordance with its own privacy practices and policies. Pipe & Ember Mechanical does not control information that Meta collects independently through its platforms.
6. Website Cookies and Analytics
Our website may use cookies, analytics technologies, pixels or similar technologies to operate the website, understand website traffic, improve website performance, measure advertising performance, and support our marketing activities.
These technologies may collect information such as IP address, browser type, device information, pages visited, approximate geographic information and interactions with our website.
7. Third-Party Service Providers
Pipe & Ember Mechanical may use third-party service providers to assist with business operations including website hosting, online scheduling, customer management, payment processing, accounting, email and communications, advertising and marketing, analytics, and data storage.
Where a third party processes personal information on our behalf, we take reasonable steps to require that information to be handled appropriately and protected against unauthorized access, use or disclosure.
8. Service Providers Located Outside Canada
Some technology and service providers used by Pipe & Ember Mechanical may be located outside Canada or may store or process information outside Canada, including the United States. Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or processed.
9. Disclosure of Personal Information
Pipe & Ember Mechanical does not sell your personal information. We may disclose personal information when reasonably necessary to provide requested services, process payments, schedule appointments, comply with legal requirements, protect our legal rights, or prevent fraud.
10. Consent
Pipe & Ember Mechanical generally obtains consent to collect, use and disclose personal information where required by PIPA. By voluntarily providing personal information to us for a reasonable and apparent business purpose, you may provide implied consent where permitted by law. You may withdraw or change your consent subject to legal or contractual restrictions and reasonable notice.
11. Marketing Communications
If you provide your contact information for the purpose of receiving information about our services, promotions or other marketing communications, Pipe & Ember Mechanical may contact you using the information provided, subject to applicable privacy and electronic communications laws. You may request that we stop sending marketing communications at any time.
12. Protecting Your Personal Information
Pipe & Ember Mechanical takes reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction. Security measures may include physical, administrative and technological safeguards appropriate to the sensitivity of the information.
13. Retention and Disposal
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, satisfy business and accounting requirements, resolve disputes, enforce agreements, and comply with legal obligations. When personal information is no longer reasonably required, we will take reasonable steps to securely destroy, delete or anonymize it.
14. Access to Your Personal Information
Subject to applicable legal limitations, you may request access to personal information that Pipe & Ember Mechanical holds about you, including the existence of your personal information, how it is being used, how it has been disclosed, and the purposes for which it was collected. We may require sufficient information to verify your identity before providing access.
15. Correcting Your Personal Information
If you believe that personal information we hold about you is inaccurate or incomplete, you may request that we correct the information. We will take reasonable steps to ensure personal information is accurate and appropriate for the purposes for which it is used.
16. Privacy Questions or Complaints
If you have questions, concerns or complaints about how Pipe & Ember Mechanical handles your personal information, please contact us:
Pipe & Ember Mechanical
Email: info@pipeandember.ca
Phone: 825-413-9418
Website: pipeandember.ca
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC).
17. Children's Privacy
Our services are intended for homeowners, property owners, businesses and other customers capable of entering into service arrangements. We do not knowingly seek or intentionally collect personal information from children for advertising or marketing purposes.
18. Changes to This Privacy Policy
Pipe & Ember Mechanical may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or applicable privacy requirements. The most current version will be made available through our website and will include the effective date shown at the beginning of the policy.
19. Governing Law
This Privacy Policy is governed by the laws applicable in the Province of Alberta and the applicable laws of Canada.